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Growing Pains

Since my last post, we were interviewed for an article published in the November issue of Black Enterprise Magazine.  As a result, we have experienced a tremendous amount of traffic with almost 7,000 hits this week alone and an increase in inquiries about training to become a VA.  That's encouraging because many times when people read similar articles to the one published, they think, "I can do that" and immediately set out to do just that with no training or preparation at all.

The VA industry is going through a growing process and it's normal to experience "growing pains" as a part of the process.  Many think that they can simply "do" the same type of work that they have done in the corporate arena, not realizing that someone has to market that work and place a value on the work in order to realize a profit.  Now as a VA that person would be YOU.  Unless you are experienced in being an entrepreneur and manager already, the guidance of a mentor, coach or trainer will be invaluable.  One wrong move could result in little or no business at all. 

The biggest mistake that I am recently witnessing is of people trying to start VA practices on a shoestring.  Just because you need a minimum amount of hardware in place does not mean that you can start with no money.  You need money to pay bills until you get clients, to pay for networking events to find clients and to pay for advertising to attract clients.  That's just to start.  We all have overhead expenses, supplies and taxes going on whether we have clients or not.  To enter this industry, print up some business cards, build a hobby looking website and think that the clients will bowl you over with business is foolish and irresponsible.  If you don't take yourself seriously, no one else will either.  The fact that your unemployment is running out or that your rent/mortgage payment is due is not the problem of the industry or your lack of a client base.  It is indicative of poor planning as an entrepreneur.  Any small business training program will suggest that you have at least three months expenses saved up before starting a business.  We should have that much saved up even if we have a job in case we are laid off.  This is survival 101.  From a business standpoint, the problem with this is that you attract what you are.  So, you can expect to attract the same type clients...poor planners, financially challenged, unprepared and uneducated.

If one is not prepared properly to launch a business of any kind, VA included, then perhaps the dream should be deferred until you can earn some seed money.  I'm not saying to deny the dream of having your own business.  Wait until you have the proper foundation to launch it properly.  More than half of all small businesses fail.  Don't start out the game with two strikes against yourself by lacking knowledge in how to be an entrepreneur and how to manage a business.  That's a game that you can't win.

To launch a winning practice, get some training from a reputable training program or coaching company with a proven track record, not a failing businessperson who decides to become an author, coach or trainer with no qualifications. That's another losing game.  Reading books and e-books can be great also, but make sure that the people quoted in the books with tips and tricks are still in business.  That would be a good indicator of the value of the tips and tricks.  Another way to figure out if people are busy and have real clients...they don't have time to post to the listservs much.  They may have time to answer brief and urgent questions, but not to sit around and chat all day.  Bottom line, get some help.  You can't afford not to.  The survival of your business depends on it.

It Is Better To Be Alone, Than In The Wrong Company

(The author of this article is unknown.  A friend in ministry shares this message)

Tell me who your best friends are, and I will tell you who you are.  If you run with wolves, you will learn how to howl.  But, if you associate with eagles, you will learn how to soar to great heights.  "A mirror reflects a man's face, but what he is really like is shown by the kind of friends he chooses."  The simple but true fact of life is that you become like those with whom you closely associate - for the good and the bad.

The less you associate with some people, the more your life will improve.  Any time you tolerate mediocrity in others, it increases your mediocrity.  An important attribute in successful people is their impatience with negative thinking and negative acting people.  As you grow, your associates will change.  Some of your friends will not want you to go on.  They will want you to stay where they are.  Friends that don't help you climb will want you to crawl.  Your friends will stretch your vision or choke your dream. Those that don't increase you will eventually decrease you.  Consider this:

  • Never receive counsel from unproductive people.
  • Never discuss your problems with someone incapable of contributing to the solution, because those who never succeed themselves are always first to tell you how. 
  • Not everyone has a right to speak into your life.  You are certain to get the worst of the bargain when you exchange ideas with the wrong person.
  • Don't follow anyone who's not going anywhere.  With some people you spend an evening: with others you invest it.
  • Be careful where you stop to inquire for directions along the road of life.
  • Wise is the person who fortifies his life with the right friendships.

Champion VA Checklist

Enjoy this brief checklist designed for those desiring to become "Champions" in the Virtual Assistant industry.

  1. Establish goals and objectives and continuously update them.
  2. Get organized.
  3. Learn to negotiate.
  4. Honor and guard your passion.
  5. Envision yourself as a problem solver.
  6. Recognize and remain in your area of expertise.
  7. Build meaningful connections with people.
  8. Identify the time-wasters in your life.
  9. Focus your energies on your future.
  10. Find an uncommon mentor and become their protege.

Copyright © 2005 - Janet L. Jordan.  No duplication or reproduction without permission.

What is "The Concept" for Virtual Assistance

Although many in the virtual assistance industry will agree that marketing our industry is conceptual in nature, few agree on just what the concept is that we are marketing.  Therein lies the problem of why many VAs don't have successful practices.

It's my observation that many who are trying to market the concept have simply adopted a concept that they have read about or heard about, instead of formulating the concept from a real understanding of our product.  Most websites that you visit spend time explaining what a VA is and little time about who they are and what they can really do.  As a result, they basically explain the problem but don't offer a solution to the problem.  Few spend time really giving you enough information about their background and experience to spark interest once the potential client understands the concept.  What is a Virtual Assistant is our definition, it is not our concept to be used for marketing.

We market service and our concept is really time redemption.  The concept of how much time our potential clients can save is a key component as we seek to partner with them.  It doesn't really matter if they are a small business owner in a brick and mortar structure or a home based entrepreneur working from a corner of the bedroom.  Both need to redeem the gift of time in their schedules and the partner VA who can show them how is invaluable.

My clients work with me because I have demonstrated how they can save three months out of each year by working with a "Champion VA."  Too many have entered our profession just because they have a computer, mouse and internet access but really don't have a clue about what we do.  Clients want results.  Giving them back three months of their valuable time is right on the money.  Time is money to them and they want plenty of both.  Whatever the client's niche may be, they can understand that concept and embrace it.  Whether or not I am the fit for that client is another discussion, however, the concept is still invaluable.

So on the road to becoming a Champion VA, make sure that you understand the concept.  It will make a huge difference in your practice.

Welcome to the weblog

Glad that you stopped by.  I've created this blog to encourage the "champion" in all virtual assistants.  This will be a place for new resources, thoughts, reflections and energizing.  Please feel free to share your comments and feedback.

Virtual Assistance U (VAU) will host another Boot Camp on this Saturday, August 13.  Camp begins at 9:30am Central Time.  It's the perfect opportunity for VAs to meet and share ideas and receive coaching in four specific areas:  Determining Rates, Partners versus Projects, Collateral Materials and Transitional Practices.  Signup fast because classes are limited.  Visit the VAU Boot Camp page.

I'm looking forward to seeing many of you at the upcoming VAConference 2005 in St. Louis, MO on October 14-15, 2005.  The agenda will be leading edge and the networking will be exciting.  Come early and stay late.